FAQs / q&a

How old do drivers need to be?

Must be 18 years of age or older with Valid Drivers License for Guided Tours and 25 yrs. of age & Older for Self Guided Rentals

Guided Tours: Passengers must 12yrs. of age/54″ in height (approximately) be able to sit in the seat – all the way back, reach the handheld in front, feet firmly planted on the floorboard with seatbelt/harness securely fastened.

Self Guided Rentals: Passengers must be 14 yrs. of age & older with a Parent or Guardian. Valid ID/Passport to be an Adult Passenger, but will not be permitted to drive, please.

 

The short answer is yes. You will be operating an off-road vehicle in a dirt environment, but it is so fun!

A: Absolutely! We offer the option to book a Private Guided Tour for a more personalized & Exclusive experience. Feel free to inquire about our Private Tour offerings and availability by calling  us at 702-721-8383 or 802-OFF-ROAD, we would be happy to help!

A: Absolutely! While not mandatory, we do appreciate any gratuity you would like to offer. Your generosity is always valued! 🙂

A: Certainly! We’ve made it convenient for you to add a tip to your credit card payment if you’d like to express your appreciation for our services. Please let the manager know and they will process and send you a receipt. 🙂

A: Late returns on vehicles will result in the following charges:

  • 15 minutes or more late on return: $60
  • 1 hour or more late on return: $125
  • 2 hours or more late on return: Full Day Rental Cost

Las Vegas Hotel Pick Up Locations - Select Guided Tours

  • M Hotel Resort Spa Casino
  • The South Point Hotel Casino & Spa
  • Bellagio Hotel & Casino
  • Mandalay Bay
  • MGM Grand
  • Golden Nugget
  • Treasure Island
  • Excalibur
  • You will be notified of your exact pick up time and pickup location the evening before the tour via text. 
  • Please be on time, we may be picking up other guests as well. 🙂

What We Provide:

  • A full-face helmet with built in communications will be provided for Guided tours.
  • Off-Road Helmet and eye protection/goggles are provided for Self Guided Rentals, and are required for your safety.
  • Water and Light snack is provided for Guided Tours
  • There will be an opportunity to switch drivers for Guided Tours.

What Do I need to Bring With me?

  • It is recommended that riders wear long pants, long-sleeved shirts and closed-toe shoes are required always for every guest-  however during warmer months shorts and tees are acceptable. 
  • Backpacks can be helpful to stow loose items, sunscreen, sunglasses and your camera to capture the epic moments.
  • For Self Guided Rentals is is strongly encouraged  to bring a substantial amount of water and snacks for your adventure.

Cancellation Policy:

Tours proceed rain or shine unless otherwise noted due to extreme desert flooding or heat exceeding 115°F.

Individual Tours:

Customers may cancel an individual tour with a full refund if the cancellation is made at least 72 hours prior to the scheduled tour date and time.
Group Tours: A group tour is defined as any booking of two or more vehicles.

Customers may cancel a group tour with a full refund if the cancellation is made at least 5 days prior to the scheduled tour date and time.
Cancellations made within 5 days of the scheduled tour date and time are not eligible for a refund. However, customers may contact us to reschedule their group tour without any additional fees, but no refunds will be issued.

  • No-shows:
    No-shows will be charged the full price of the tour/rental. Last Minute cancellations will be charged the full price of the tour/rental, also.
    For any questions or to make changes to your booking, please contact our customer service team. 702-721-8383

Damage Policy:

We know that unintentional accidents happen, so we offer two programs to minimize the cost to you.
Included Protection: Included in the cost of your Guided Tour is the damage deductible vehicle insurance that minimizes/reduces your out of pocket damage cost to $1,500 – even if the damage exceeds that amount.

  • Premier Protection is required for Rentals: For a small fee of $40 and added at check-out with  a 1X fuel charge. Is our required reduced maximum vehicle insurance – which also has been lowered to $1,500.
  • ​Full details of the protection programs are available at the time of the tour/rental.